Frequently Asked Questions
USER ID AND PASSWORD
What is my username and password?
If you are a current GreenPath client and have logged in before, please enter the username and password you created the first time you logged in. If you are a current GreenPath client and this is the first time you are logging in, your username will be your GreenPath Client identification number. (It is seven digits long.) Your password will be the last four digits of your social security number. If you are new to GreenPath, select the desired service (1st Step Credit Counseling or 2nd Step Debtor Education). Then click Create Account and follow the prompts to create a user ID and password.
Will my spouse and I have different usernames and passwords to log into the website?
If you are filing a joint bankruptcy, each of you will enter the same username and password to access your information.
What methods of payment do you accept?
You may use:
- A debit card with a Visa or MasterCard logo. You may pay online through our secure portal and your session will be completed immediately.
- Check-by-phone, which is a one-time electronic payment from your bank account. If you wish to complete your session using this payment method, you must call us at 888-860-4220 to provide us with your bank account information.
- A cashier’s check or money order. You must first call us at 888-860-4220 and then mail the payment in advance. After we receive your payment, a GreenPath representative will call to let you know that you can complete your session.
- An attorney billing code. Your attorney may provide you with a code that enables you to pay the GreenPath fee through his/her office. This code can be entered online and your session can be completed immediately.
What if I can't afford to pay?
As required by the Bankruptcy Abuse Prevention and Consumer Protection Act (BAPCPA), GreenPath provides free bankruptcy counseling and education services to consumers that are truly unable to pay.
Will my attorney receive a copy of my certificate?
During your session, we ask if you authorize GreenPath to share information with your attorney. If you authorize us to do so, your attorney should receive a copy. However, it is your responsibility to ensure that your attorney receives a copy of your certificate by the date required for your filing or discharge.
How long is my certificate available to me on-line?
After your certificate has been generated, it will be available for you to access online for at least two years.
STEP 2: PRE-DISCHARGE EDUCATION
How long does it take to complete the online education course?
The course takes a minimum of 2 hours to complete. However, you are able to start and stop at your convenience, and the course will save your progress.
I’m filing jointly. Can my spouse and I take the online course together?
No, each filer is required to take the online course individually and each filer will have a course in their name to complete. You will both receive a certificate.
What information do I need to complete the online Pre-Discharge Education course?
You will need your bankruptcy case number and judicial district/division in order to begin your pre-discharge education session.
Where can I find my case number and judicial district/division?
You should receive this information from your attorney and/or the bankruptcy court after you file for bankruptcy.
Do I have to complete the online education course during GreenPath’s business hours?
No, the online course is available 24 hours a day, 7 days a week. You are able to stop and restart at your convenience, and the course will save your progress.
Do I need to call GreenPath after I complete the online education course?
If you have chosen the online course, you may complete the process without speaking to a counselor. However, counselors are available during business hours any time you have a question or concern. If you read the debtor education materials and completed the test online, you will be prompted to call to conduct a test review with a bankruptcy counselor.
Which browsers can I use for the online education course?
GreenPath’s online course is compatible with four browsers: Microsoft Internet Explorer, Firefox, Google Chrome, and Safari.
Does my computer need special software?
The online education course requires your computer to have Adobe FlashPlayer (version 9.0 or higher). Your computer will also need Adobe Acrobat in order for you to view your certificate. If your computer is not equipped with these programs, you can download them for free at www.adobe.com.
"Approved to issue certificates in compliance with the Bankruptcy Code. Approval does not endorse or assure the quality of an Agency’s services.”