Elevate the Experience with Empathy Webinar
As the initial efforts to lessen COVID financial shocks for the people you serve, such as forbearances, deferments, and other loss mitigation efforts, such as fee waivers and postponements wind down, the chargeoffs and delinquencies will hit your bottom line. The people you serve will be stressed and struggling and you will be searching for ways to engage them in meaningful ways.
Strategically, you are in triage, assessing the damage and a course forward. Take a listen.