GreenPath respects your privacy. We are committed to assuring the privacy of individuals who visit our web site. We use secure technology and privacy protection controls to safeguard your personal information. Our site can be used as an educational resource and as a tool to gain more information about GreenPath’s services.
Collection and Use of Personal Information:
If you are just browsing our site, you can do so anonymously. We do not ask for personal information during your visit unless you complete a request for services or decide to log into our customer portal to provide information or receive documents. GreenPath does not disclose any information to third parties, except as permitted or required by law or as required for specific services as explained in this privacy statement. Further note that GreenPath does not sell, rent, loan, trade, or lease any personal information collected at our site, including membership forms or e-mail lists. GreenPath considers all personal information confidential.
Request for Services:
If you submit a request for service, your information will be captured in our database and provided to one of our employees to contact you.
Secure Sign In:
As a GreenPath client, you have the opportunity to view your personal documents online. In order to do so, you must first set up your user name and password. This process is in place to allow you to protect your information. Please do not share your user name or password. All information entered into the site is sent over the internet from your computer to ours, using 256-bit Secure Socket Layer (SSL) technology. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the internet, or method of electronic storage, is 100% secure however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Financial Information Worksheets:
Once you have registered on our site you may be able to access to financial worksheets to prepare for your session with a counselor. During this process we require you to enter personally identifiable information, including your name, address, phone number, and email address. This information is needed to identify you when you call for services and allows us to complete your session more quickly. We may also use your email address to send you information about services we have provided to you. We will not use your email for solicitation. You may log into this site at any time and update or remove your email address.
The Executive Office of the U.S. Trustee does require GreenPath to submit client information in order to generate a pre-filing or pre-discharge certificate associated with bankruptcy services. The information provided may include client name, bankruptcy case number, bankruptcy district and division, and the date and time services are provided.
As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. On rare occasion, unexpected software errors occur and our servers log data related to those software errors into a log file. It is possible that the data recorded in those log files may contain customer specific information. However, that data is kept in a secured location that is only accessible to engineers that require access to such log files. We do not use this data for any purposes other than for debugging and diagnosing software problems. We do not link this automatically-collected data to personally identifiable information.
Cookies and Similar Technologies:
Cookies on our websites are used to store your preferences, provide interest-based advertising, combat fraud, analyze how our products perform, and fulfill other legitimate purposes.
Our website may also contain electronic images known as web beacons (also called single-pixel gifs) that we use to help deliver cookies on our website, count users who have visited our website and gather usage and performance data. We also include web beacons in our promotional email messages or newsletters to determine whether you open and act on them, and in our ads appearing on other sites to measure the performance of those ads.
Our website includes web beacons and cookies from third-party service providers. In some cases, that is because we have hired the third party to provide services on our behalf, such as site analytics or advertising. In other cases, it is because our web pages contain third-party content (such as embedded videos) that contain web beacons used to determine the effectiveness and track your interaction with that content. When your browser connects to a third party’s web server to retrieve content and/or web beacons, that third party is able to set or read its own cookies on your device and may collect information about your online activities over time and across different websites or online services that also contain that third party’s content or web beacons.
We safeguard information by regularly reviewing our security standards and procedures to help prevent unauthorized access to personal information. The information that we receive from you is important in meeting your needs and providing consistent service quality. We will permit only authorized employees who are trained in the proper handling of customer information to have access to your information. We regularly test our technology and employ multiple defenses to protect the confidentiality of information about you.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal processes.
Changes in this Privacy Statement:
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy we will notify you here or by means of notice on our home page.