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Privacy Statement

GreenPath respects your privacy. We are committed to assuring the privacy of individuals who visit our web site. We use secure technology and privacy protection controls to safeguard your personal information. Our site can be used as an educational resource and as a tool to gain more information about GreenPath’s services.

Collection and Use of Personal Information:
If you are just browsing our site, you can do so anonymously. We do not ask for personal information during your visit unless you complete a request for services or decide to log into our customer portal to provide information or receive documents. GreenPath does not disclose any information to third parties, except as permitted or required by law or as required for specific services as explained in this privacy statement. Further note that GreenPath does not sell, rent, loan, trade, or lease any personal information collected at our site, including membership forms or e-mail lists. GreenPath considers all personal information confidential.

Request for Services:
If you submit a request for service, your information will be captured in our database and provided to one of our employees to contact you.

Secure Sign In:
As a GreenPath client, you have the opportunity to view your personal documents online. In order to do so, you must first setup your user name and password. This process is in place to allow you to protect your information. Please do not share your user name or password. All information entered into the site is sent over the internet from your computer to ours, using 128-bit Secure Socket Layer (SSL) technology. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the internet, or method of electronic storage, is 100% secure however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Financial Information Worksheets:
Once you have registered on our site you may be able to access to financial worksheets to prepare for your session with a counselor. During this process we require you to enter personally identifiable information, including your name, address, phone number, and email address. This information is needed to identify you when you call for services and allows us to complete your session more quickly. We may also use your email address to send you information about services we have provided to you. We will not use your email for solicitation. You may log into this site at any time and update or remove your email address.

Bankruptcy Services:
The Executive Office of the U.S. Trustee does require GreenPath to submit client information in order to generate a pre-filing or pre-discharge certificate associated with bankruptcy services. The information provided may include client name, bankruptcy case number, bankruptcy district and division, and the date and time services are provided.

Log Files:
As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. On rare occasion, unexpected software errors occur and our servers log data related to those software errors into a log file. It is possible that the data recorded in those log files may contain customer specific information. However, that data is kept in a secured location that is only accessible to engineers that require access to such log files. We do not use this data for any purposes other than for debugging and diagnosing software problems. We do not link this automatically-collected data to personally identifiable information.

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this site. We only use session ID cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close you browser. If you reject cookies, you may still use our site, but your ability to use some of our online processes and services, will be limited.

Web Links:
We do host some links to outside sites that we feel are beneficial to the consumer. These are meant to supplement the information or products that we offer. Although we only link to reputable sites, we cannot be responsible for data collection and use practices on linked sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information. Please refer to each site’s privacy policy for specifics regarding how they use your information. We will not share any information about you with any of these sites. This privacy statement applies only to information collected by this website.

Safeguard Information:
We safeguard information by regularly reviewing our security standards and procedures to help prevent unauthorized access to personal information. The information that we receive from you is important in meeting your needs and providing consistent service quality. We will permit only authorized employees who are trained in the proper handling of customer information to have access to your information. We regularly test our technology and employ multiple defenses to protect the confidentiality of information about you.

Legal Disclaimer:
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal processes.

Changes in this Privacy Statement:
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy we will notify you here or by means of notice on our home page.

Contact Us:
If you have any questions or suggestions regarding our privacy policy, please contact us at 248-553-5400 or email us at customercare@greenpath.com