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FAQ

1 . General / Credit Counseling

There is no charge for a credit counseling session.
The first session takes about an hour. However, it will depend on your unique situation and what you need to accomplish your goals.
No appointment is necessary to speak with a financial counselor by phone. Appointments are required for in-person services, and you can call us to schedule during normal business hours.
No problem! We can complete as much as we can and finish up at a more convenient time. You can also schedule an appointment to be called when you will be available.
One of the first things a counselor will do with you is put together your budget. Having an idea of your income and expenses is helpful. If you have billing statements handy, even better.
All client information is secure and confidential. Greenpath will not share your information with anyone without your permission. We also do not report to credit bureaus.

2. Debt Management

We work with most creditors throughout the U.S., including banks, credit unions, retailers, medical providers, auto finance agencies, and collection agencies.
Debt management fees vary based on the state you live in and how much debt you owe. GreenPath charges a one-time setup fee that ranges from $0 to $50. We also charge a monthly fee that ranges from $0 to $75. This is minimal considering the amount of money our clients typically save in waived late fees, waived over limit fees, and lower credit card interest charges.
Since the goal of a debt management program is to pay off debt, the credit cards included in the program will be closed. Most creditors will usually allow you to continue using one card for emergencies and travel.
GreenPath is a neutral third party that works in your best interest. Many creditors support our work because they believe it results in positive, long-term outcomes.
GreenPath does not contact the credit bureaus when you enroll in a debt management program. However, because you will be closing lines of credit during the enrollment process, your score may dip. But over time, most people see their scores increase, because they are making payments in-full and on-time each month.
The length varies based on your unique situation, but unsecured debts are usually paid off in three to five years.
There is an agreement you will sign when starting a debt management program. The agreement specifies the program details and gives us permission to pay your creditors on your behalf. The agreement is not a binding contract and you can cancel the program at any time.
Yes, absolutely. We have a dedicated team of specialists able to assist with any questions or concerns you may have. We also periodically reach out to see how you’re doing.

3. Housing Services

There is no charge for mortgage delinquency or rental counseling. There is a $199 fee for reverse mortgage counseling and a $150 fee for pre-purchase counseling.
We can contact your servicer to help start a conversation about options, but we can’t guarantee any outcomes. Your outcome will depend on what your servicer is willing to offer and/or if you qualify for state and federal programs.

4. Student Loan Counseling

A student loan counseling session costs $50. For the enhanced service, which includes reaching out to your student loan servicers and working with you every step of the way until a final resolution is reached, there is a $200 fee.
We will work with you to find the repayment option that is best for you, but we can’t guarantee a lower payment. It will depend on your situation, what your servicer is willing to offer, and/or if you are eligible for federal student loan repayment programs.

5. Credit Reports

There is no charge for a credit report review. It’s free!
GreenPath offers a Credit Report Review for free. It will cost about $15 if you would like GreenPath to provide you with your full credit report and score. You can also access a free copy of your credit report summaries by visiting www.annualcreditreport.com or calling 877-322-8228.
No legitimate company will provide credit repair. The Federal Trade Commission (FTC) warns consumers of any company that charges money for credit repair and/or says it will remove late payments, bankruptcies or similar information from a credit report.

6. Reverse Mortgage

The counseling session costs $199. Grant funds from the Department of Housing and Urban Development (HUD) allow us to keep our counseling affordable. You may qualify to have the fee financed based on your income, family size and geographic location.
No, non-profit housing counseling agencies can’t receive money or recommend reverse mortgage lenders. GreenPath is a housing counseling agency, not a lender.
No, GreenPath is not a lender. We are a neutral educational resource that helps seniors and their family members make an informed decision.
No. However, there is a 2 step two-step process to receive the certificate. The first step is to contact GreenPath at 877-385-1941. We will gather some basic information and ask a few questions about your property. This will allow us to create a few documents that you will need to read prior before your counseling session. Once you have received and read your documents (usually sent within 24-48 hours), the second step is to call us to complete your counseling session.
The counseling session must be completed by anyone on the deed of the home on which you are seeking the reverse mortgage. A non-borrowing spouse is also required to be counseled. Some clients also choose to invite adult children or family to the session.

7. Bankruptcy

The services may cost up to $35 depending on your financial situation and service method.
Plan on about one hour for bankruptcy counseling and two hours for the education course.
No, we are not attorneys and are not allowed to give legal advice. We are a neutral educational resource.
Typically, your certificate will be available within 30 minutes of completing counseling.