GreenPath, Inc. is committed to ensuring that its website is accessible to everyone, including individuals with disabilities. We are dedicated to offering a quality online experience to everyone who visits our website. We are aware there are areas on the website where accessibility can be improved and we are currently working to achieve this.
All the pages on our website target W3C WAI’s Web Content Accessibility Guidelines 2.1, Level AA conformance. We are continually improving the user experience for everyone and applying the relevant WCAG accessibility standards.
Measures to support accessibility
GreenPath takes the following measures to ensure accessibility:
- We have installed the ADA section 508 compliance plugin on our website. This plugin scans and analyzes our website to help reach the accessibility requirements put in place by the Americans with Disabilities Act (ADA), Section 508 article 1194.22.
- We integrate accessibility into all of our website resources and tools.
- Our marketing and compliance teams are dedicated to ensuring that we are meeting the necessary accessibility requirements.
- We include people with disabilities in our design personas and client journeys.
- On this site, you may find documents in Portable Document Format (PDF). If you have trouble accessing any of these files, visit the Microsoft Office website and the Adobe website for instructions on how to access Microsoft Office files and Portable Document Format files.
We are aware of some areas on the website where we could improve accessibility. We are currently working to achieve this. We also welcome your feedback on the accessibility of GreenPath’s website. Please let us know if you encounter any accessibility barriers on our website, or if you have any suggestions on how we might improve our website accessibility, by filling out the form below:
You can also review the following FAQs for answers to common questions:
All GreenPath offices are accessible to people with physical handicaps or special needs.
It is GreenPath’s policy to provide equal treatment to all people without discriminating or showing insensitivity to any customer, client, employee, or other individual because of race, color, creed, sex, national origin, ancestry, religion, marital status, sexual orientation, age, weight, disability, or any other reason prohibited by law.
GreenPath complies with the Gramm-Leach-Bliley Act and all data safeguarding rules and regulations. GreenPath will ensure that customer information is kept private and confidential and stored in a secure location. GreenPath will protect the confidentiality of its customers by obtaining a customer’s informed consent before releasing information to an individual or an entity outside of the organization; except for various types of information-sharing that are necessary for processing and servicing a debt management program, or when required by law; auditing, licensing or accrediting personnel; or subpoena. GreenPath will ensure that third-party service providers safeguard customer information and will disclose information only to those with a right to know.
Yes, GreenPath employs bilingual personnel to assist in appointment scheduling and counseling to meet the needs of the population served. Bilingual employees and languages spoken are listed on our company directory to make it simple to connect a client with an employee that speaks their language. It is always preferred that the session is done without using a translation service because it’s more comfortable for the client. So, if possible, we try to utilize bilingual staff or the friend or family member of a client who can translate for them. As necessary, GreenPath provides translator/interpreter services through Telelanguage at no cost to the client. Telelanguage provides confidential translation services for phone counseling sessions in more than 150 languages. This service may be available on demand, or may require us to schedule an appointment.
Yes, GreenPath utilizes Telelanguage for hearing impaired services. Please let us know if you need this service when you contact us.
Yes, GreenPath will accept a Power of Attorney (POA) upon review and approval by management. A POA is a legal document appointing someone to act on another’s behalf.
- Reverse Mortgage Counseling: For phone appointments, the POA must be mailed or faxed to the office completing the appointment prior to the counseling. For a face-to-face appointment, the client must bring the POA to the session or the counseling cannot be completed.
- Other Appointments: It is highly recommended that the client fax the POA prior to the counseling session, or bring it with them to a face-to-face appointment.
Please inform GreenPath of your needs and we will make reasonable accommodations for you. For example, let us know if you have mobility impairments, visual or hearing impairments, other disabilities, etc.
Every member agency of the National Foundation for Credit Counseling (NFCC) must obtain and maintain accreditation by the Council on Accreditation (COA). COA is an independent, third-party, not-for-profit accrediting organization that has reviewed more than 1,500 social service programs to ensure compliance with rigorous best-practice standards. All NFCC member agencies must be re-accredited by COA every four years.
Agencies seeking COA accreditation are reviewed in eight areas:
- Mission & Purpose — Determines whether consumer needs and preferences guide the organization in its design and delivery of services.
- Governance & Administration — Determines whether the organization is governed and administered according to legal requirements and sound principles of effective management and ethical practice. This is evaluated by neutral oversight through a diversified board.
- Management of Human Resources — Evaluates the organization’s ability to deploy personnel and foster efficient, effective service delivery for clients.
- Service Environment — Ensures safe, accessible, and appropriate delivery for the needs of clients, employees and other stakeholders.
- Internal Financial Management Practices — Ensures that an organization manages its fiscal affairs according to sound financial practices and applicable statutory and professional requirements.
- Business Ethics and Clients Rights and Responsibilities — Determines whether services are conducted with due regard to ethical and professional requirements and protects confidential information regarding clients.
- Service Delivery — Ensures that an organization focuses its services on identifying the needs and problems of clients.
COA accreditation requires that agencies meet national standards in governance and service delivery. The accreditation process also analyzes organizational strengths and weaknesses, and helps agencies establish a framework to measure continuous quality improvement.