How GreenPath Can Support Your Collections Efforts 

In this session, we will explore how GreenPath supports financial institution Collections teams by providing added support to those you serve during times of financial stress. This support can help encourage sustainable payment behavior while maintaining a positive experience for the individual. 

We’ll discuss best practices for utilizing GreenPath in ways that complement the work of Collections teams, including warm transfers, adverse action inserts, and other referral options. Participants will also hear how other financial institutions are streamlining their partnership with GreenPath to make referrals easier and support both staff and consumers more effectively. 

We will set aside time for conversation and idea sharing, creating space to discuss what’s working and the current challenges Collections teams are facing. In addition, the session will include a discussion on how Debt Management Plans can be used effectively alongside internal efforts to reduce immediate financial pressure and give people the breathing room they need to move forward. 

What You Will Learn

• How GreenPath serves as an additional support resource for Collections teams
• Ways financial institutions are streamlining referrals to GreenPath 
• How Debt Management Plans can be used effectively, even when you can provide internal hardship options

Who Should Attend?

• Collections and Resolutions teams
• Lending, Loss Mitigation, and Operations leaders 
• Anyone focused on reducing delinquencies and improving consumer experience