Frequently Asked Questions
User ID and Password
If you are a current GreenPath client and have logged in before, please enter the username and password you created the first time you logged in. If you are a current GreenPath client and this is the first time you are logging in, your username will be your GreenPath Client identification number. (It is seven digits long.) Your password will be the last four digits of your social security number.
If you are filing a joint bankruptcy, each of you will enter the same username and password to access your information.
Payment
You may use:
- A debit card with a Visa or MasterCard logo.
- Check-by-phone, which is a one-time electronic payment from your bank account. If you wish to complete your session using this payment method, you must call us at 888-860-4220 to provide us with your bank account information.
- A cashier’s check or money order. You must first call us at 888-860-4220 and then mail the payment in advance. After we receive your payment, a GreenPath representative will call to let you know that you can complete your session.
As required by the Bankruptcy Abuse Prevention and Consumer Protection Act (BAPCPA), GreenPath provides free bankruptcy counseling to consumers that are truly unable to pay.
Certificates
After your certificate has been generated, it will be available for you to access online for at least two years.
First click on My Portal and then select Log In under Bankruptcy Documents.
“Approved to issue certificates in compliance with the Bankruptcy Code. Approval does not endorse or assure the quality of an Agency’s services.”
Considering Filing Bankruptcy
Step #1: Credit Counseling: this certificate is required to file for bankruptcy.
Bankruptcy FAQ’S
Your certificate will be available online immediately after you complete your bankruptcy counseling or education session.