Elevate the Experience with Empathy Webinar Registration

As the initial efforts to lessen COVID financial shocks for the people you serve, such as forbearances, deferments, and other loss mitigation efforts, such as fee waivers and postponements wind down, the chargeoffs and delinquencies will hit your bottom line. The people you serve will be stressed and struggling and you will be searching for ways to engage them in meaningful ways.

Strategically, you are in triage, assessing the damage and a course forward. Join us as we dig in to using empathy, human centered design and behavioral economics, as key drivers for your continued response for the people you serve. It is through true empathy you can determine the needs and the problems that need to be solved and can then put into place products and processes that address those needs. We will talk about using data in a meaningful way and how to connect with those who need your help the most.

Length: 1 hour

Andy Manthei Andy Manthei is currently a Business Development Specialist with GreenPath Financial Wellness. Andy has been in financial services for 17 years, first as a branch manager and loan officer for a financial institution before becoming a certified counselor at GreenPath and eventually moving into a role focused on bringing financial wellness to the masses through partnerships. Andy is trained in human centered design thinking, which has given him a rich canvas of experience in empathy, in understanding financial institution challenges as well as drawing on the insights from his heart to heart, one on one conversations with people all along the spectrum of financial health. He is particularly passionate about financial health for all in America.